Terms and Conditions
1. THE CONTRACT
The contract entered into is between Beestons Cottages (the Owners) and the person named on the Booking Form (the Hirer) .The contract is not effective until the required payment has been received and confirmation sent from the Owners to the Hirer.
2. BOOKING
Bookings cannot be accepted by:
a. Persons under the age of 25 years.
b. Parties where the majority of members are less than 25 years (except families or supervised groups)
2.1 The number of persons occupying the property must not exceed the maximum stated in the current property description.
2.2 The person who is named on the booking form (the Hirer) will be responsible for all persons included on the form and should ensure that they are aware of the booking conditions.
2.3 The Owners reserve the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.
2.4 We reserve the right to increase or decrease the prices shown in our price lists or special offers at any time. However, the price agreed upon at the time of booking will not increase unless the booking is amended. If a special offer or discount is offered in a different cottage/property for the same or similar dates as your booking no refund or discount will be given.
3. RESERVATION
3.1 Provisional reservations can be accepted by email or telephone and must be confirmed within 48 hours by the transfer of the required deposit.
3.2 To secure a reservation:
a) Transfer the requested deposit and confirm that you have checked the booking invoice.
b) The full balance is due 30 days prior to arrival.
3.3 If the balance is not received within the time specified the Owners reserve the right to cancel the booking and retain the deposit.
3.5 Bookings made within 30 days of the start of the holiday require payment in full at the time of the booking.
3.6 Payment for bookings is by BACs or Swift.
4. CANCELLATION
4.1 Once a booking is confirmed the Hirer is responsible for the total cost of the holiday.
4.2 In the event of cancellation by the Hirer, the Owners will endeavour to re-let the property, and if successful may refund any monies paid less the deposit, which is non-returnable. Written notification of cancellation is required and in cases of illness a Doctor’s note provided.
NB You can insure against cancellation by contacting various companies eg Guest First.
5. BOOKING ALTERATIONS
5.1 Any change in holiday dates will be subject to the agreement of the Owners.
5.2 If for reasons beyond its control, the Owners have to cancel or alter arrangements made for the Hirer they will make every effort to offer an alternative property if one is available. If the Hirer does not accept the alternative offered, the Owners will return to the Hirer any monies paid, whereupon the Owners’ liability will cease.
6. DAMAGE, LOSS AND NUISANCE
6.1 That the supervision of children, babies, dogs and any adults requiring care remains the responsibility of the hirer at all times. In particular children under 14 must not be left unttended.
6.2 No smoking or vaping is allowed in the property
6.3 To notify the owners of any damages to the property.
6.4 To be responsible for leaving the accommodation in good order and clean condition, otherwise an excess cleaning charge may be levied.
6.5 To pay for any damage or loss however caused, excluding reasonable wear and tear, incurred during occupation.
6.6 Not to cause nuisance or annoyance to occupants of nearby property.
6.7 To allow reasonable access to the property by the Owners or their agents if it is deemed necessary.
6.8 To not move items of furniture, crockery, cutlery, glassware or cooking equipment/utensils between cottages. If this is necessary during your stay please return to the correct property.
7. OCCUPANCY
Occupancy shall be from (3.00pm) on the day of arrival to (10am) on the day of departure (the housekeepers have only a limited time to prepare the property for the next guests, and you are asked to respect this). Early check in and late departure can be requested at a small additional cost if changeover time allows.
8. SERVICES
Reasonable usage of oil, water and electricity services is included in the tariff.
Guests are not permitted to charge their car using the mains electric/3 point plug inside the cottages, this is a trip hazard and potential fire hazard. We reserve the right to invoice guests who charge their electric vehicles using the mains electricity from their cottage.
9. PETS
9.1 Bookings can only be accepted for dogs (no other pets
9.3 Up to 2 dogs maximum can be accepted unless otherwise allowed by the owners. Dogs will be charged at £15 per stay to cover extra cleaning.
9.4 The Hirer agrees to ensure that dogs are never left unattended either inside the property or outside, kept off the furniture, not allowed upstairs and are well behaved. The Owners accept no responsibility for their safety.
10. DESCRIPTIONS
10.1 Whilst the Owners make every effort to ensure the accuracy of the property descriptions, descriptions are inevitably subjective and are for guidance only.
10.2 Whilst the Owners have taken all reasonable steps to ensure that the information contained in its websites, tariffs, leaflets, advertisements and any other form of promotional material are accurate, the Owners reserve the right to alter, substitute or withdraw any service, facilities or amenity.
11. LIABILITY
11.1 The Owners cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its, plumbing, heating, electrical, or otherwise, or exceptional weather.
11.2 No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Hirer or any member of the party during occupancy.
11.3 If due to reasons beyond the control of the Owners, the accommodation is not available whatsoever, the Owners will refund the any monies, but the Owners will be under no further liability towards you.
12. COMPLAINTS
12.1 If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it up with the Owners or caretaker immediately and in any event before departure to allow remedial action to be taken. The Hirer should telephone the Owners on 07712593600
12.2 It is specifically agreed that failure by the Hirer to notify the Owners of any complaint in accordance with the timescale set out in clause 12.1 will entitle the Owners to refuse to entertain the complaint, irrespective of its merits.
13. WAIVER
The failure of the Owners to enforce or exercise, at any time, or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
14. LEGAL PROVISIONS
14.1 The law of England governs the construction, and performance of this Agreement and the parties submit to the jurisdiction of the English Courts.
14.2 The Hirer agrees that the contract with the Owners is made at the Owners’ premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owners.
14.3 Clause headings are for convenience only and do not form part of or affect the interpretation of the Agreement